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Desktop Engineer

  • IT
  • 17 Dec 2018 03:41 AM
  • New

Specification

Job ID 2018121700119
Salary -
Location Hyderabad, Telangana
Contact Detail Zensar Technologies, ,

Description

Desktop Engineer - (0027941)
Description

Responsibilities
The Desktop Engineer will be a lead position and responsible for proactively identifying, investigating and resolving technical incidents and problems and restoring services (which are not resolved by Service Desk or Deskside Engineer) to clients by managing incidents to resolution. The Desktop Engineer focuses on third line support for high complexity incidents and maintains the EUC environment.

Job Description

  • Minimum 7 years of relevant IT support experience
  • Assist in providing computer support relating to software and hardware problems reported by end users
  • Maintain adequate knowledge of Operating System and application software being used to provide high level support to end users
  • Assist in testing new and different software and hardware applications to analyze viability for system enhancement
  • Ensure that all windows patches are applied on the end user devices
  • Assist in designing and developing customized workflows (ITSM tool) and solutions as needed
  • Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests
  • Ensure to create and maintain Standard Operating Environment (SOE) image with up-to-date patches
  • Providing Application packaging services and publishing applications in customer environment
  • Proactively monitor the performance of end user devices, desktop applications, identify RCA and make approve changes to improve efficiency and effectiveness of applications

Experience

  • Bachelor’s degree in computer science or related field, or equivalent technical or professional experience
  • Knowledge on
o ITSM tools like ServiceNow,
o Endpoint automation tool – Aptean, Aternity
o MS WSUS
  • Various antivirus tools
  • Experience with Active Directory
  • Working knowledge of Windows Service 2008/2012/2016 and SCCM platforms, devices
  • Microsoft Certified IT Professional preferred

Primary Location: India-Telangana-Hyderabad
Job Posting: Dec 10, 2018
6 To 10

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