Provide first line of support to the customer 24*7.
Answers customer queries raised regarding the product.
Troubleshoot customer application software issues and follow ups till completion.
Understand the issue reported by the customer, analyze and report it in the reporting system
Resolve support issues with a focus on root cause analysis to reduce recurring issues.
Work closely with the rest of the support team members to resolve issues quickly and efficiently.
Keep technical skills and product knowledge up to date through self efforts and internal training.
Maintain high level of customer satisfaction and product quality.
Desired Candidate Profile:
Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
Can answer customer queries raised regarding the product.
Should have good observation and analyze skills in relation to issues
Can handle multiple client Queries and shows courtesy even in pressure situation.
Ready to work in 24*7 rotational Shifts.
Key Requirements / Skills:
Application Support /Technical Support
Knowledge of IIS
Administrative knowledge of windows 2003 and above
Knowledge of SQL server– Database Management - Query execution – Administrative Tasks
Server Management /Hardware Support/IIS.
Applicant with Programming (Development) background is more preferable.
Education and Other Certifications:
Any graduate/MCA (Preferred)
Industry Type: IT-Hardware / Application support /Customer support
Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.